Terms and Conditions
The below outlines the terms and conditions on which we grant you access to our website www.Onstock.co.uk and the terms and conditions under which we supply the products listed on www.Onstock.co.uk to you. Please read these terms and conditions carefully before continuing to use our site and ordering any products from our site. We may change these terms at any time so please review them regularly to ensure you are aware of any changes made by Onstock. The terms and conditions do not affect your statutory rights as a consumer.
INFORMATION ABOUT US
USE OF OUR SITE
You may not copy, reproduce, republish, download, post, make available to the public, or otherwise use Our Site content in any way except for your own personal, non-commercial use. All images, text and design on Our Site are owned by Vanquish Operations Ltd. All brand names, product names and titles are trademarks or trade names of Vanquish Operations Ltd. Any use of our site content require prior written permission of Vanquish Operations.
Under no circumstances will Onstock be liable for any loss or damage arising from the use of Our Site or from any goods purchased hereunder, including but not limited to:
- Loss of data
- Loss of revenue or anticipated profits
- Loss of business
- Loss of opportunity
- Loss of goodwill or injury to reputation
- Losses suffered by third parties; or
- Any damages arising from the use of Our Site regardless of the form of action
Links on our site may lead to other websites. VanquishOperations accepts no responsibility for the content, accuracy or function of such websites nor does VanquishOperations endorse the contents of such sites.
HOW THE CONTRACT IS FORMED BETWEEN YOU AND ONSTOCK
All orders are subject to acceptance by us, and we will confirm our acceptance to you by sending you an e-mail confirmation. The contract between us will only be formed when we send you the order confirmation.
You have the right to cancel your Contract with us up to 14 days after receipt of your delivery. Please note that we are unable to cancel, refund or exchange the products listed below unless they are faulty or not as described.
If you have been charged for the items, you will receive a refund for the price paid for the products plus standard delivery costs but this will exclude the cost of the return of the products to Onstock. If you opted for a premium delivery method, you will be refunded the cost of standard delivery. Should you choose to only partially cancel your order, the original standard delivery cost will not be refunded to you.
If you wish to cancel your order, please provide us with notice in writing either by post to Customer Care, Onstock, 29-30 Elvaston Mews, London, SW7 5HZ, or by email to firstname.lastname@example.org. All cancelled products must be returned to us within 14 days of your notification to cancel. All refunds will be issued by the same method that the original payment was taken within 14 working days of receipt of the goods.
- Products we are unable to cancel, refund or exchange:
- Products which have been personalised for you
- Products which are liable to deteriorate or expire quickly
- Products which are sealed for health or hygiene reasons that have been unsealed after delivery; and
- Products that have been used or enjoyed beyond handling them to the extent necessary to establish the nature, characteristics and functioning of them(such as you would for example handle a display item in a shop)
TRACKING YOUR ORDER?
You can choose a tracking option on orders and we will send you a tracking number via email once your order has been dispatched. If your delivery hasn’t been delivered according to its estimated time please contact us on 0207 529 4306 or email us at email@example.com.
If you have opted for the tracked delivery you can track where it is or you can check the delivery schedule here.
Products should be dispatched for next days delivery providing orders are made before 1pm. If an item is out of stock and we are unable to dispatch within this timeframe, we will advise you by email as soon as possible after receipt of your order and offer you a full refund or partial shipment of your order. Find out more about our delivery costs and arrival times under Delivery & Returns in our footer.
We are unable to deliver to PO Boxes and don’t recommend customers order for delivery to PO Box addresses. Orders can’t be refunded if they have been sent to a PO Box address.
If we attempt to deliver to you at home and no one is there to answer, our courier will leave a card informing you how to collect your delivery. Any unclaimed or undelivered orders will be received at our Returns department and a refund will be automatically processed.
Apologies for any inconvenience, we are currently only able to deliver to UK addresses.
PRICE AND PAYMENT
The price of any Products will be as quoted on our site, except in cases of obvious error. These prices include VAT if applicable but exclude delivery costs, which will be added to the total amount in the checkout. While we make every effort to ensure the accuracy of our pricing information on Our Site, there may be occasions when these are not up to date and we reserve the right to change them without prior notice.
Payment for all products must be by PayPal or the following credit or debit cards: Visa, Visa Delta, Visa Electron, MasterCard, and American Express.
If you have any complaints about our service or product, we would very much like to hear from you. Please email us at firstname.lastname@example.org or call us on 0207 529 4603.
Our site is fully secure. We use a leading card processing company to make sure your card details are kept safe at all times. Secure Socket Layer(SSL) encryption is used to ensure that all credit card and transaction information is secure. Both Onstock and our third party payments processor are PCI DSS compliant to the highest level and maintain regular security audits.
GOVERNING AND JURISDICTION
English Law governs contracts for the purchase of Products through our site. Any dispute arising from, or related to, such contracts shall be subject to the exclusive jurisdiction of the courts of England and Wales.