Terms and Conditions
31DOVER.COM is operated by DMD Operations Limited (Company Reg. Number: 8019447).
Last updated 23rd January 2014.
We won't sell to anyone who isn't at least 18 years old. By placing an order, you confirm that you are at least 18 years old.
We will not take payment until your order has been dispatched. When we do take payment and dispatch your order, the completion of the contract between us will take place.
Until payment has been taken, we will not be bound to supply your order and we reserve the right to cancel it for any reason.
Our deliveries are made by courier. When your order has been dispatched, you will receive an email to confirm that your order is on its way.
We will deliver to anywhere in the United Kingdom (including Northern Ireland, the Highlands, Scottish islands, the Isle of Man and the Scilly Isles).
We will attempt to deliver your order on the day specified when you place your order. However, we will not be liable to you for any delay in the delivery of your order.
All prices include VAT. Delivery is free of charge on orders over £100.
We accept payment by Switch, Visa, MasterCard, American Express and PayPal.
Our website and processes are secure.
Cancellation and returns
If you would like to cancel or return your order please, Contact Us as soon as possible.
You may cancel your order for any reason whatsoever up to 10 days after the day you receive it. If you cancel your order before it is dispatched, we will not take payment and your order will be stopped. If your order has already been dispatched, you may refuse to accept delivery from the driver and your order will be returned to us. If your order has been delivered, it is your responsibility to return it to:
We are giving you the chance to win the value of your shopping cart (up to £250) every week from 5/12/16 to 31/12/16!
To enter, simply "Pay with Amazon" when completing your purchase on our website.
The winner will be selected at random on the Monday of the following week and contacted via email and in a follow-up social media post via Facebook & Twitter. See full terms and conditions below.
Login and Pay with Amazon makes shopping on our website even easier by allowing you to speed through checkout using the information already stored in your Amazon account.
Simply login by using your Amazon account login credentials and choose from the payment and delivery information stored in your Amazon account. Login and Pay with Amazon helps you to shop quickly, safely and securely.
Amazon Payments Europe S.C.A. or Amazon EU S.A.R.L is not a sponsor of this competition and the competition is the responsibility of 31Dover.com (DMD Operations Ltd. In the European Economic Area, Pay with Amazon is provided by Amazon Payments Europe S.C.A. (société en commandite par actions), partnership limited by shares, a company registered in Luxembourg, Registration Number (RCS Luxembourg) B 153 265, with its corporate office at 5 Rue Plaetis, L-2338 Luxembourg. VAT Number LU 24448288. Amazon Payments Europe SCA is authorized by the Commission de Surveillance du Secteur Financier as an Electronic Money Issuer (license number 36/10).Payments.amazon.co.uk and Amazon Payments are trading names of Amazon Payments Europe S.C.A. The Login with Amazon Program is provided by Amazon Europe Core S.a.r.l. and is governed by the Login with Amazon Services Agreement.
- 29 - 30 Elvaston Mews
- SW7 5HZ
If there is any damage to your order when it arrives, you should notify us as soon as possible. We will refund you the cost of the damaged items or arrange to send you a replacement.
Where applicable, refunds will be processed within 10 days.
Your personal information
Unless otherwise stated, all rights, including copyright, on the pages of the 31DOVER.COM website are owned and controlled for these purposes by DMD Operations Limited.
In accessing the 31DOVER.COM website, you agree that you may only download the content for your own individual and non-commercial use.
You are not permitted to copy, broadcast, download, store, transmit, show or play in public, adapt or change in any way the content of these pages for any other purpose whatsoever, in any medium, without the prior written permission of DMD Operations Limited.
All orders are available to send to another person as a gift. When you place an order as a gift, you confirm that the recipient is at least 18 years old. Note that we do not include any invoices within your order so don't worry - your gift recipients will not see order details or pricing.