Terms and Conditions
31DOVER.COM is operated by DMD Operations Limited (Company Reg. Number: 8019447).
Last updated 23rd January 2014.
We won't sell to anyone who isn't at least 18 years old. By placing an order, you confirm that you are at least 18 years old.
We will not take payment until your order has been dispatched. When we do take payment and dispatch your order, the completion of the contract between us will take place.
Until payment has been taken, we will not be bound to supply your order and we reserve the right to cancel it for any reason.
Our deliveries are made by courier. When your order has been dispatched, you will receive an email to confirm that your order is on its way.
We will deliver to anywhere in the United Kingdom (including Northern Ireland, the Highlands, Scottish islands, the Isle of Man and the Scilly Isles).
We will attempt to deliver your order on the day specified when you place your order. However, we will not be liable to you for any delay in the delivery of your order.
Prices and payment
All prices include VAT. Delivery is free of charge on orders over £100.
We accept payment by Switch, Visa, MasterCard, American Express and PayPal.
Our website and processes are secure.
Cancellation and returns
If you would like to cancel or return your order please, Contact Us as soon as possible.
You may cancel your order for any reason whatsoever up to 10 days after the day you receive it. If you cancel your order before it is dispatched, we will not take payment and your order will be stopped. If your order has already been dispatched, you may refuse to accept delivery from the driver and your order will be returned to us. If your order has been delivered, it is your responsibility to return it to:
- 29 - 30 Elvaston Mews
- SW7 5HZ
If there is any damage to your order when it arrives, you should notify us as soon as possible. We will refund you the cost of the damaged items or arrange to send you a replacement.
Where applicable, refunds will be processed within 10 days.
Your personal information
Unless otherwise stated, all rights, including copyright, on the pages of the 31DOVER.COM website are owned and controlled for these purposes by DMD Operations Limited.
In accessing the 31DOVER.COM website, you agree that you may only download the content for your own individual and non-commercial use.
You are not permitted to copy, broadcast, download, store, transmit, show or play in public, adapt or change in any way the content of these pages for any other purpose whatsoever, in any medium, without the prior written permission of DMD Operations Limited.
All orders are available to send to another person as a gift. When you place an order as a gift, you confirm that the recipient is at least 18 years old. Note that we do not include any invoices within your order so don't worry - your gift recipients will not see order details or pricing.